As a member of technical support team provides incident management and change management support, and designs and problem solves for technically complex projects.
Provides support for Incidents and Change Management requests. Performs assessment of problems and requests and works with senior analysts or other experienced team members for complex issues. Identifies problem trends and communicates the findings. Actions GHS and user ticketing system and other support tools. Develops and supports Enterprise Performance Management (EPM) data templates and reports. Administers HFM User Security. Provides EPM services to global EPM customers. Participates as a team member in EPM projects and assists technical development. Other duties as requested.
Knowledge, Skills & Experience: Bachelor’s degree in Accounting, Finance or Business Systems or equivalent applicable experience. 1 – 3 years experience related to Accounting, Finance or Business Systems. 1 - 3 years experience with Oracle Hyperion EPM software or similar (e.g. Cognos, Frango). Strong problem solving skills. Strong communication skills both, oral and written. Self motivated ability to work independently. Fluent English speaker and writer required.
Key Measures: Achievement of objectives as defined by management. Timely and satisfactory responses to support issues. Ability to perform duties on a daily basis.
