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Marc Vermeulen
Cell phone: (06) 4632 2914

Service Delivery Manager - Utrecht


Company profile

Our client is an innovative IT company headquartered in the Netherlands. With focus on Application Performance Management (APM) and IT Operations Analytics (ITOA). Using smart monitoring software products and specialized services, they help customers grow from reactive to proactive and even to preventive IT management. As software products they use their own developed software as well as best-of-breed third-party software. By providing in-depth insight into critical IT chains, customers regain control over the IT services they offer their end users. Our client was founded in 2003 and is characterized by an open, young, ambitious and informal culture that offers plenty of room for personal initiative

Primary responsibilities

In the responsible position of Service Delivery Manager (SDM) you are a crucial link in our client's performance management services. You are the first point of contact for our clients when it comes to their services and projects. You make sure you really know your customers, next to that you know how our services and projects help them achieve their goals. This is why we are looking for an effective, flexible leader who can help both customer and colleagues achieve their goals.
As a Service Delivery Manager, you can easily keep track of current affairs while looking forward to new opportunities. You are the primary contact person for clients, you build effective customer relationships and you can effortlessly highlight projects and services.
By talking to our customers at an operational, tactical and strategic level, you can draw up targeted delivery plans for these customers. You understand the customer and ensure that Our client contributes to the achievement of its objectives.
Monitoring the quality and results of your customers’ services and projects
Creating, identifying and exploiting commercial opportunities with customers
Responsible for coaching and assessment of employees and administration of the Delivery processes
Our client would like to get in touch with candidates who recognize themselves in the profile below

Knowledge & Skill requirements

Completed HBO and experience with coaching colleagues
Affinity with and knowledge of IT
five years’ work experience within IT and in a similar position, for example with a service provider.

Working conditions

Besides a competitive salary and a challenging position with the market leader in the field of Application Performance Management, Our client offers among others:
Above-average development opportunities through training and education, both professionally and personally
The chance to work with IT professionals of various A-brands
Active knowledge sharing, including workshops and theme sessions
An open and informal culture with plenty of room for further growth
About 80 driven young colleagues
Lease car
Pension plan
Laptop + telephone
Various bonus schemes



Contact person

M. Vermeulen
T: (076) 5205 511
M: (06) 4632 2914

Service Delivery Manager